Distribution of 1.25 billion via Dynamic CRM

Better data quality through structured and fast acquisition of large amounts of data using a graphical interface

The Verband öffentlicher Verkehr (VöV) is the national umbrella organisation of public transport companies in Switzerland. Its members include 127 transport companies and around 180 other companies from business and industry. It represents the interests of its members vis-à-vis politicians, authorities and third parties, coordinates the transport companies in national tasks, offers a platform for the exchange of experience among the transport companies and promotes customer-friendly public transport.



Days to deployment
structured and fast data acquisition
Further development and support after project completion

Initial situation

The holders of flat-rate tickets, e.g. General Abonnement (GA) holders, leave virtually no traces on public transport, which is why a random sample of around 26,000 GA holders is surveyed annually. The data collected is collected in several steps in a system and prepared for the calculation of the so-called revenue distribution key. This key thus forms the calculation basis for the distribution of the annual GA turnover of 1.25 billion among the transport companies. The system used to date for recording the data collected was no longer optimally equipped at the end of its life cycle and thus no longer able to meet future adjustment requirements. With the support of an external consulting firm, the requirements and needs for the new solution were defined and an invitation procedure was used to find the optimal implementation partner and suitable technology.


Together with isolutions, VöV has implemented a corresponding specialist application based on Microsoft Dynamics CRM, which enables the association’s employees to record the collected data quickly and in a structured way using a simple graphic interface. In addition to improved throughput time, the use of this solution leads to better data quality and efficient preparation of the distribution key calculation thanks to integrated automatic validation. Hosting and operation of the entire solution is carried out by an external partner as a managed service. isolutions ensures further development and support after project completion with a corresponding service level agreement.

Screenshot Lösung VöV

"The project was realized in close cooperation and with high quality in phases according to plan. The first going live took place after only four months."

Daniel Meier, Project Manager, Association of Public Transport (VöV)

Benefits of the solution

  • The solution used and the convenience of a standard application lead on the one hand to less dependency thanks to future support and on the other hand to lower overall costs.
  • Thanks to an agile and iterative approach of the project team, the solution could be implemented step by step after only four months.

Further success stories

Allreal – one central CRM

ZHAW – D365 Cloud Migration

Schleuniger – with Dynamics 365 into the cloud

brocki.ch – CRM and customer card

Graphax – optimized customer care with Dynamics CRM Online

BKW – futureCRM

Mobiliar – Central media management

IWB – Contract Management

University of Zurich – Course management with Dynamics 365

Beitragsbild Hallenstadion

Hallenstadion – Central data pool with Dynamics 365

Infront – Seamless contract management

BSC YB Cloudmigration

Mineralquellen Eptingen AG – Efficient sales processes

together AG


Spectrum Value Management

Polaris Investments

VZ Asset Centre


Wincasa AG

Sonceboz SA

Linen weaving mill Bern AG

National Association for Quality Development in Hospitals and Clinics

RESO Partners AG

Doctors’ phone

isolutions success story klett headerbild v0100


Bernd Remmers Consultants




ifolor – Dynamics 365

Swiss Federal Office of Energy

isolutions Referenz: Grand Casino Baden

Grand Casino Baden – Central Marketing Tool

OIZ – Dynamics CRM

SR Technics – Quotation preparation

Spie – Illustration of sales processes

City of Zurich – xRM solution

Location Promotion Canton of Berne

VöV – Money distribution with Dynamics CRM

Federal Office of Information Technology, Systems and Telecommunication (FOITT)

Success Story: Biella AG

Biella – Central data management

Department of Defence, Civil Protection and Sport (DDPS)

BSC YB – CRM for sponsoring